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AI Use Cases in External Asset Management

Every one of the 41 Swiss External Asset Managers surveyed engages with AI in some form — yet integration remains shallow. This joint HSLU × Finup study maps where AI already creates value along the EAM value chain, where adoption stalls, and what EAMs need next: a strategy and a blueprint, not more tools.

At a glance

Management Summary

41 Swiss EAMs surveyed
49% already use AI across selected processes
83% consider AI a strategic opportunity for their firm
27% consider their data sufficiently structured for AI
85% cite data protection / confidentiality concerns as a barrier

Context of study and methodology

Exploring AI in the Swiss EAM sector

Swiss External Asset Managers are currently deploying AI along their value chain. However, empirical evidence about AI use cases, their potential and their constraints to improve processes in the Swiss EAM sector specifically is rare.

This study is exploring AI adoption in the EAM value chain. It sheds light on associated opportunities and restrictions for the EAM sector and for Fintech start-ups supporting EAMs.

  • 41 Swiss EAMs participated in a structured online survey from April to June 2026.
  • 9 Swiss EAMs and their advisors participated in semi-structured, qualitative video-interviews of 60 minutes each from March to July 2026.

Innosuisse study to analyze innovation opportunities

This study is funded by the Swiss Innovation Agency «Innosuisse» to inform sector participants and their suppliers about context and requirements of AI applications for the Swiss EAM sector.

It is conducted by the Lucerne University of Applied Sciences and Arts on behalf of – and in cooperation with – Finup, a Swiss WealthTech startup.

Main results

EAMs are exploring AI’s potential, however, AI integration into processes remains shallow

  • All 41 EAMs engage with AI in some form, none reports having neither plans nor interest. Half already use or actively explore AI to enhance business processes, even if unsystematically and not deeply integrated.
  • Expected efficiency and quality improvements are main drivers of AI adoption as is the desire to keep up with technological developments. Gaining more time with clients is the superordinate goal.

Adoption is two-speed: language-heavy tasks show traction, workflows lag behind

  • In language- and content-heavy processes, such as investment research, proposal generation and client reporting, current AI use is already visible.
  • By contrast, workflow- and data-heavy processes, such as client onboarding and data quality & reconciliation, show lower current AI use despite perceived AI potential or need for improvement.
  • This suggests that adoption is constrained less by lack of interest and more by integration effort, data readiness and confidentiality requirements.

The gap is EAMs’ readiness, not AI’s potential

  • To date, EAMs’ individual and organizational capabilities to fully leverage AI’s potential are a bottleneck. EAMs are deliberately cautious in moving forward:
    • 83% consider AI a strategic opportunity;
    • but only 27% consider their data sufficiently structured for AI;
    • internal expertise and clear responsibilities also score low (41% each).

What EAMs need next is a strategy and a blueprint, not more tools

  • EAMs ask for systematic education and a market overview of what exists and what it costs. Efficiency gains are hard to evidence while costs are immediate. The proof-point gap keeps budgets cautious.
  • Barriers are manageable: data protection dominates (85%); regulatory concern fades with experience (52% among AI explorers & discussers vs. 30% among users), while reliability concerns persist across all groups.

(See sidebar, «Methodology: study design and sample».)

Survey results

AI adoption and interest in AI

AI adoption by EAMs

Most EAMs are already using or actively exploring AI, although adoption is often unsystematic.

Survey results

EAMs were asked to assess their firm’s current position regarding AI.

EAMs demonstrate an open mindset toward AI:

  • Half of surveyed EAMs already use AI across selected processes (49%).
  • A further 39% are currently exploring or planning AI initiatives.
  • Only a small minority has discussed AI without concrete plans (12%).
  • No respondents report having neither plans nor interest in using AI.

Further insights

However, current AI usage appears scattered and not deeply integrated into processes.

  • According to interviewees, EAMs experiment with AI and explore its potential, but do not yet allocate significant resources to these efforts.
  • AI engagement is typically driven bottom-up by selected individuals and is rarely institution-wide. One exception is that management often monitors selected AI risks. For example, some EAMs have formulated AI policies and guidelines to limit operational risks.
  • Nevertheless, the development or implementation of a company-wide AI strategy remains rare.
  • Interestingly, some EAMs engage in client interactions triggered by EAM clients’ own usage of AI, e.g., when clients ask specific questions regarding their portfolio holdings.
Exhibit 2
Which of the following best describes your firm’s current position regarding AI? (N=41)
Half of surveyed EAMs already use AI across selected processes, and no respondent reports having neither plans nor interest in using AI. 49% 39% 12%
We already use AI across selected processes 49% We are currently exploring or planning AI initiatives 39% We have discussed AI, but no concrete initiatives are planned 12% We currently have neither plans nor interest in using AI 0%
View data
PositionShare
We already use AI across selected processes49%
We are currently exploring or planning AI initiatives39%
We have discussed AI, but no concrete initiatives are planned12%
We currently have neither plans nor interest in using AI0%

Interest in AI

EAMs are interested in AI for efficiency and process quality, not primarily for firm positioning.

Survey results

EAMs were asked for their motivation and interest in using AI.

Streamlining tedious, labour-intense processes is top of mind:

  • Potential efficiency gains are by far the strongest motivation for using AI, mentioned by 93% of respondents.
  • Quality improvement of existing processes and keeping up with technological developments are also important drivers, mentioned by around three quarters of respondents (73% and 68%, respectively).
  • Positioning as an innovator or market leader is clearly less relevant, mentioned by only 32% of respondents.
  • Motivation differs by AI maturity: AI users more often mention quality improvement (90%) than AI explorers and discussers (57%), while efficiency gains are highly relevant for both groups.

Further insights

Increasing quality time with clients is the superordinate goal.

  • According to interviewees, EAMs expect that AI may provide high potential to improve selected processes in the medium to long term.
  • EAMs hope that AI will help them increase quality time with clients, but only few EAMs are currently able to provide details on concrete use cases that might help them reach this goal.
  • Some interviewees caution against expecting AI to be a panacea for all types of operational and advisory challenges.
Exhibit 3
What motivates your interest for using AI? (N=41, AI users=20, AI explorers & discussers = 21)
Total AI users AI explorers & discussers

The figure compares motivations for using AI by firms’ current AI position. AI users are EAMs that stated they already use AI across selected processes. AI explorers and discussers include EAMs that stated they are currently exploring or planning AI initiatives or have discussed AI without concrete initiatives.
Reading example: Potential efficiency gains were mentioned by 93% of all respondents as a motivation for using AI. Among AI users, the share is 95%. Among AI explorers and discussers, it is 90%.

View data
MotivationTotalAI usersAI explorers & discussers
Potential efficiency gains93%95%90%
Quality improvement of existing processes73%90%57%
Keeping up with current technology developments and building capability68%70%67%
Positioning as innovator / market leader32%35%29%

Survey results

AI use cases and AI readiness

Improvement areas vs. state of automation and AI potential

AI potential is rated high for many processes that EAMs wish to improve.

Survey results

EAMs were asked to identify processes that offer room for improvement. For each selected process, they assessed the current level of automation and AI potential*.

Improvement demand and AI potential point to a focused shortlist:

  • Client onboarding, KYC / AML due diligence and investment research are the most frequently selected improvement areas, each named by at least half of surveyed EAMs.
    • These processes are mostly described as fully manual or digitally supported, with client onboarding and KYC / AML due diligence particularly often still fully manual.
    • AI potential is also assessed as high for these three processes.
  • In general, AI potential is strongest where processes involve language, documents, research or client communication. However, low automation alone does not imply high AI potential: trade execution and financial & tax planning show comparatively lower AI potential.

Further insights

Whether high AI expectations can be met depends on process-specific factors: «manual» does not equal AI-ready.

  • To date, some processes are not streamlined end-to-end, e.g., trade execution, where different actors (clients, EAMs, banks) as well as multiple interfaces, may hinder realization of AI potential.
  • Some improvement areas are not process specific but still have AI potential, especially tedious, language-based tasks such as:
    • writing newsletters or structuring complex email correspondence with clients;
    • using AI for translations, transcripts or identifying specific mutual funds;
    • using AI as a coach, e.g., when preparing client meetings or assessing funds;
    • generating investment content, supporting stock selection or capturing back-office documents.
Exhibit 4
Processes requiring improvement (N) — State of automation — AI potential
State of automation
Fully manual Digitally supported Partially automated Fully automated
AI potential
None Limited High

Processes are ranked by improvement demand, measured by the number of EAMs selecting the process as an improvement area (N). The left wing shows the reported automation level of the selected process; the right wing shows whether AI potential is assessed as high, limited or absent.
Reading example: Client onboarding & account opening was selected by 25 EAMs as requiring improvement. Of these, 7 describe the process as fully manual, 8 as digitally supported and 10 as partially automated; 1 assesses AI potential as absent, 6 as limited and 18 as high.

View data
ProcessNFully manualDigitally supportedPartially automatedFully automatedNo AI potentialLimitedHigh
Client onboarding & account opening25781001618
KYC / AML due diligence2167710318
Investment research20313310317
Data quality & reconciliation1827720414
Proposal generation1729600413
Client reporting & communication1607900214
Regulatory compliance & documentation1627610412
Portfolio monitoring & risk management15311100213
Fee calculation & billing143290149
Internal accounting & financial reporting143740059
Ongoing client due diligence1342610310
CRM & client data management123090048
Rebalancing & mandate management112360029
Trade execution & order management115330254
Investment & suitability compliance100370037
Investment strategy & asset allocation80800035
Portfolio implementation62310033
Financial & tax planning31200021

* Based on three survey questions:
1) Please select those processes, which currently require the most effort and resources and that you wish to improve.
2) How would you rate the level of digitalization and automation of the selected processes?
3) How would you assess the potential of AI in these processes?

Current AI use and maturity level

AI adoption is concentrated in a few use cases and mostly remains experimental.

Survey results

EAMs that already use AI in selected processes (N=20) were asked to indicate their specific areas of application and the current maturity level of AI use.

  • AI use among EAMs is concentrated in a limited number of processes and mostly remains experimental. Across all AI applications (65 in total), 66% are experiments with public tools, 23% are pilot use cases and only 11% are scaled implementations. Scaled use is concentrated in four processes that are closely linked to content generation.
  • Investment research clearly stands out: 14 out of 20 EAMs already use AI in this area, mainly through experimentation with public tools or pilot use cases. Equity screening and qualitative/quantitative analyzes support fundamental research and active investment decisions.
  • AI is also used relatively often in KYC/AML due diligence and client reporting and communication, each mentioned by eight EAMs. Notably, client reporting & communication shows the strongest signs of scaled or production-level implementation.

Further insights

Broader AI integration into core operational processes remains limited.

  • General-purpose AI tools are mainly used to experiment and learn, e.g., chatbots (ChatGPT), AI assistants (MS Copilot, Claude), real-time research engines (Perplexity).
  • Finance-specialized AI tools also play a role, e.g., Bloomberg’s AI chatbot (BloombergGPT) to analyze corporate data, portfoliochat.AI to analyze portfolios or low-budget proprietary pilot projects, e.g., AI layering on Excel.
  • EAMs use mixed approaches for AI licensing: Some use corporate licences, some use individual licences, free offerings or subsidised trial offerings. Flat-fee chatbot subscriptions are common; token-based billing, e.g., for agentic AI use, is not mentioned.
  • EAMs are still assessing whether use cases should be supported by highly specific AI tools, an integrated «super app», which agentic AI might be able to provide, or by embedded AI in standard software applications of established providers.
Exhibit 5
Number of EAMs already using AI by process and maturity level (N=20)
Experimentation with public tools (e.g., ChatGPT, Copilot) Pilot use cases (purpose-built solutions) Scaled use / production implementation

The figure ranks processes by how often they were named by EAMs already using AI. Each horizontal bar represents one process; the total bar length shows the number of EAMs using AI in that process, while the colored segments show the maturity level of AI use: experimentation with public tools, pilot use cases or scaled/production-level implementation.
Reading example: In investment research, 14 EAMs already use AI. Of these, 8 are experimenting with public tools, 4 use AI in pilot use cases and 2 report scaled or production-level implementation.

View data
ProcessExperimentationPilotScaledTotal
Investment research84214
KYC / AML due diligence7108
Client reporting & communication5038
Proposal generation5117
Portfolio monitoring & risk management2406
Reg. compliance & documentation2204
Investment strategy & asset allocation2013
Client onboarding & account opening2002
Data quality & reconciliation1102
Internal accounting & financial reporting2002
Ongoing client due diligence2002
Rebalancing & mandate management1102
Financial & tax planning2002
Fee calculation & billing1001
Investment & suitability compliance1001
Portfolio implementation0101

Bringing it all together: improvement priorities and AI potential vs. current adoption

Several high-priority processes show strong AI potential, but current AI use is still concentrated in only a few areas.

Survey results

Improvement demand and AI potential point to similar processes:

  • KYC/AML due diligence, investment research, proposal generation, client reporting and data quality & reconciliation combine high improvement demand with high perceived AI potential. Client onboarding stands out: it is the most frequently cited pain point, but perceived AI potential is slightly lower than for other priority processes.
  • Rebalancing, portfolio monitoring and ongoing client due diligence show high perceived AI potential but are less frequently prioritized for improvement.
  • Trade execution, financial & tax planning and portfolio implementation show comparatively low improvement demand and lower perceived AI potential.

Current AI use is concentrated:

  • It is high for investment research, KYC/AML due diligence and client reporting & communication, while some processes show a potential–adoption gap, especially data quality & reconciliation and proposal generation: both show strong AI potential, but current AI use remains limited

Further insights

What the map means for decision-makers:

  • For EAMs, good starting points are processes where improvement demand, AI potential and current adoption already overlap, e.g., investment research, KYC/AML due diligence and client reporting. However, interviews show that budgets may stall because efficiency gains are invisible, while costs are visible. Early AI use cases should therefore deliver measurable wins.
  • For vendors, opportunities lie in processes where AI potential is high but current use is still limited, such as proposal generation and data quality & reconciliation.
  • For operational processes such as onboarding, KYC/AML, regulatory documentation and data reconciliation, AI may need to be combined with workflow redesign, better system interfaces and data readiness rather than implemented as a stand-alone tool.
Exhibit 6
Improvement priorities and AI potential vs. current adoption
Several high-priority processes show strong AI potential, but current AI use is still concentrated in only a few areas. LOW NEED FOR IMPROVEMENT HIGH NEED FOR IMPROVEMENT HIGH AI POTENTIAL LOW AI POTENTIAL Investment research KYC / AML due diligence Client reporting & communication Proposal generation Portfolio monitoring & risk management Reg. compliance & documentation Investment strategy & asset allocation Client onboarding & account opening Data quality & reconciliation Internal accounting & financial reporting Ongoing client due diligence Rebalancing & mandate management Financial & tax planning Fee calculation & billing Investment & suitability compliance Portfolio implementation CRM & client data management Trade execution & order management

Hover a bubble to identify the process. Full values in “View data”.

  1. Client onboarding & account opening named by 25 · high potential 72% · 2 firms using AI · Client Onboarding, Due Diligence & CRM
  2. KYC / AML due diligence named by 21 · high potential 86% · 8 firms using AI · Client Onboarding, Due Diligence & CRM
  3. Investment research named by 20 · high potential 85% · 14 firms using AI · Investment Planning, Research & Reporting
  4. Data quality & reconciliation named by 18 · high potential 78% · 2 firms using AI · Finance, Accounting & Data
  5. Proposal generation named by 17 · high potential 76% · 7 firms using AI · Investment Planning, Research & Reporting
  6. Client reporting & communication named by 16 · high potential 88% · 8 firms using AI · Investment Planning, Research & Reporting
  7. Regulatory compliance & documentation named by 16 · high potential 75% · 4 firms using AI · Risk Management & Compliance
  8. Portfolio monitoring & risk management named by 15 · high potential 87% · 6 firms using AI · Risk Management & Compliance
  9. Fee calculation & billing named by 14 · high potential 64% · 1 firm using AI · Finance, Accounting & Data
  10. Internal accounting & financial reporting named by 14 · high potential 64% · 2 firms using AI · Finance, Accounting & Data
  11. Ongoing client due diligence named by 13 · high potential 77% · 2 firms using AI · Client Onboarding, Due Diligence & CRM
  12. CRM & client data management named by 12 · high potential 67% · 0 firms using AI · Client Onboarding, Due Diligence & CRM
  13. Rebalancing & mandate management named by 11 · high potential 82% · 2 firms using AI · Portfolio Construction & Implementation
  14. Trade execution & order management named by 11 · high potential 36% · 0 firms using AI · Portfolio Construction & Implementation
  15. Investment & suitability compliance named by 10 · high potential 70% · 1 firm using AI · Risk Management & Compliance
  16. Investment strategy & asset allocation named by 8 · high potential 63% · 3 firms using AI · Portfolio Construction & Implementation
  17. Portfolio implementation named by 6 · high potential 50% · 1 firm using AI · Portfolio Construction & Implementation
  18. Financial & tax planning named by 3 · high potential 33% · 2 firms using AI · Investment Planning, Research & Reporting
Client Onboarding, Due Diligence & CRM Investment Planning, Research & Reporting Portfolio Construction & Implementation Risk Management & Compliance Finance, Accounting & Data

Each bubble represents one process in the EAM value chain. Bubble size indicates the number of EAMs that already use AI in the respective process.
The horizontal axis shows the share of all surveyed EAMs selecting the process as requiring improvement.
The vertical axis shows the share of those EAMs assessing AI potential as high. AI potential was assessed only for processes previously selected as requiring improvement.

View data
ProcessNamed by (of 41)High AI potentialFirms using AI
Client onboarding & account opening2572%2
KYC / AML due diligence2186%8
Investment research2085%14
Data quality & reconciliation1878%2
Proposal generation1776%7
Client reporting & communication1688%8
Regulatory compliance & documentation1675%4
Portfolio monitoring & risk management1587%6
Fee calculation & billing1464%1
Internal accounting & financial reporting1464%2
Ongoing client due diligence1377%2
CRM & client data management1267%0
Rebalancing & mandate management1182%2
Trade execution & order management1136%0
Investment & suitability compliance1070%1
Investment strategy & asset allocation863%3
Portfolio implementation650%1
Financial & tax planning333%2

* We provide examples of potential use cases in the Appendix II.

Barriers to AI adoption

Data protection and confidentiality concerns are the dominant barrier to AI adoption.

Survey results

EAMs were asked to indicate barriers for AI adoption.

  • Data protection and confidentiality concerns are by far the most frequently mentioned barrier, cited by 85% of EAMs.
  • Concerns about reliability and accuracy of AI results as well as regulatory uncertainty are also relevant barriers, mentioned by 56% and 41% of respondents, respectively.
  • EAMs generally see enough relevant AI use cases: only 2% cite limited relevant use cases as a barrier to AI adoption.
  • Differences by AI maturity are visible mainly in regulatory uncertainty: AI explorers and discussers mention regulatory uncertainty more often (52%) than AI users (30%). By contrast, concerns about reliability and accuracy remain relevant for both groups (60% among AI users and 52% among AI explorers and discussers). Data protection and confidentiality concerns are dominant across both groups.

Further insights

EAMs monitor selected AI risks and costs but believe these are manageable.

  • EAMs are careful to protect client confidentiality and ring-fence internal client data.*
  • They scrutinize how AI connectors interact with current infrastructure and how this could affect business continuity. Auditability of AI and achievability of AI results are also important requirements.
  • Potential supplier dependencies/vendor lock-in and fast technological change are perceived as challenges.
  • Regulatory uncertainty and dealing with FINMA supervision are not seen as major AI barriers, as EAMs see themselves as experienced and prudent risk-takers.
  • Cost-benefit considerations, however, are an issue: Interviewees appear more sensitive to the potential total costs of AI than the online survey results suggest. Examples include future running costs (incl. increased IT and insurance costs) and costs of institutional transformation.
  • Overall, barriers to AI adoption are seen as manageable challenges rather than major roadblocks.

* Public AI models with servers abroad are seen as a specific risk.

Exhibit 7
What are the barriers to adopting AI in your firm? (N=41, AI users=20, AI explorers & discussers = 21)
Total AI users AI explorers & discussers

The figure compares barriers to AI adoption by firms’ current AI position. “AI users” are EAMs that stated they already use AI across selected processes. “AI explorers and discussers” include EAMs that stated they are currently exploring or planning AI initiatives or have discussed AI without concrete initiatives.
Reading example: Data protection and confidentiality concerns were mentioned by 85% of all respondents, 80% of AI users and 90% of AI explorers and discussers.

View data
BarrierTotalAI usersAI explorers & discussers
Data protection / confidentiality concerns85%80%90%
Concerns about reliability and accuracy of AI results56%60%52%
Regulatory uncertainty41%30%52%
Cost-Benefit relation is not obvious17%15%19%
Limited relevant use cases2%5%0%

AI readiness

EAMs see AI as strategically relevant, but internal readiness lags behind.

Survey results

To assess AI readiness, we asked EAMs about their AI capabilities and governance.

A large majority considers AI a strategic opportunity: 83% agree or strongly agree. However, execution readiness drops when it comes to specific details:

  • Basic implementation conditions are assessed relatively positively:
    • 66% agree or strongly agree that their IT infrastructure allows AI integration.
    • 56% are willing to allocate budget to AI pilot projects.
  • Organizational readiness is more mixed:
    • 41% report clear responsibilities and processes for AI implementation.
    • 41% report sufficient internal expertise to work with AI.
  • Data readiness is the weakest area: only 27% agree that their data is sufficiently structured and of high quality for AI use. This gap may turn out being a major constraint for exploiting AI potential based on internal data.

Further insights

Individual and organizational readiness are a bottleneck to firm-wide AI deployment.

  • EAMs are somewhat ambivalent on AI strategy and appropriate implementation:
    • Important requirements for AI implementation are not yet fully in place, such as internal expertise, responsibilities and data governance.
    • EAMs have high AI expectations but are not yet addressing implementation challenges strategically; instead, they are deliberately cautious in moving forward.
  • EAMs want to gain AI expertise, but do not yet make it a high priority:
    • Some EAMs seek external AI advice and collaborate with existing or new providers to improve step-by-step and keep up with current AI developments.
    • Other EAMs plan to build AI capabilities by educating staff on AI systematically or by recruiting new talent. Indeed, AI education was mentioned in most interviews as an important topic, including both AI possibilities and AI-related risks.
Exhibit 8
How would you assess your firm’s readiness to adopt AI? (N=41)
5 = strongly agree 4 3 2 1 = strongly disagree
View data
Statement5 = strongly agree4321 = strongly disagree
We consider AI a strategic opportunity for our firm44%39%12%5%0%
Our IT infrastructure allows for integration of AI solutions29%37%27%5%2%
Our data is sufficiently structured and of high quality for AI use15%12%54%15%5%
We are willing to allocate budget to AI pilot projects29%27%29%10%5%
We have sufficient internal expertise to work with AI17%24%29%27%2%
We have clear responsibilities and processes to support AI implementation17%24%24%29%5%

AI adoption should start with a clear strategy, not tools.

Appendix

Appendices

Appendix I — List of interviewees

Coralie Bachmann-Gostanian, Relationship Manager, swisspartners, Zurich, 08.06.2026.

Kristian Bader, Board member, Fontaris AG, Bern, 20.03.2026.

Sara Bassi, Wealth Manager, Colombo, Zurich, 28.05.2026.

Nicole Curti, Managing Partner/CEO, Capital Y, Geneva, and President of Alliance of Swiss Wealth Managers (ASWM), 08.06.2026

Dimitri Petruschenko, PETRUSCHENKO CONSULTING, Zurich, 31.03.2026

Stefan Rammelmeyer, CEO, Winvest Asset Management, Zurich, 29.05.2026.

Oliver Riedel, Head of Business Operations & Digitalization, SoundCapital, Zurich, 10.06.2026.

Moritz Solèr, Founder and CEO, Emerald Wealth Partners, Zurich, 13.05.2026.

Dr. Jonas Steinmann, Portfolio Management & Operations, Managing Director, Invethos, Bern, 10.06.2026.

Appendix II — Priority AI use cases across the EAM value chain

Client Onboarding, Due Diligence & CRM
  1. 1. Client onboarding & account opening1
  2. 2. KYC / AML due diligence2
  3. 3. Ongoing client due diligence
  4. 4. CRM & client data management
Investment Planning, Research & Reporting
  1. 5. Financial & tax planning
  2. 6. Investment research3
  3. 7. Proposal generation4
  4. 8. Client reporting & communication5
Portfolio Construction & Implementation
  1. 9. Investment strategy & asset allocation
  2. 10. Portfolio implementation
  3. 11. Rebalancing & mandate management
  4. 12. Trade execution & order management
Risk Management & Compliance
  1. 13. Investment & suitability compliance
  2. 14. Portfolio monitoring & risk management
  3. 15. Regulatory compliance & documentation (e.g., flow of funds)
Finance, Accounting & Data
  1. 16. Data quality & reconciliation (e.g., with custodian banks)
  2. 17. Fee calculation & billing
  3. 18. Internal accounting & financial reporting

1 Client onboarding & account opening

Use case Description Ease of implementation Data sensitivity
Document extraction & pre-fill Extract and validate client data from identity, tax and legal documents, pre-fill account-opening forms and cut re-keying errors. Quick win Medium
Agreement generation & review Draft custodial and service agreements from templates, auto-flag non-standard clauses and route internal approvals. Core build Medium
Automated client profiling Build investor profiles and risk questionnaires from financial documents, stated goals and risk tolerance. Core build High
Agentic onboarding orchestration Orchestrate the full chain (data collection, conflict resolution, e-signatures, custodian registration) autonomously. Frontier High

2 KYC / AML due diligence

Use case Description Ease of implementation Data sensitivity
KYC extraction & SoW/SoF narratives Pull data from identity and corporate documents, flag gaps, draft source-of-wealth / source-of-funds narratives for review. Core build High
Flow-of-funds documentation Auto-generate transaction commentary for AML files, extract key facts from supporting documents. Core build High
Adverse media screening Continuously screen news and public records, produce decision-ready documentation packs per client. Quick win Medium
Sanctions & watchlist triage Score alerts against sanctions and PEP lists, surface genuine hits and cut manual review load. Quick win Medium

3 Investment research

Use case Description Ease of implementation Data sensitivity
Research synthesis & summarization Digest market research, analyst reports and macro trends from internal and third-party sources into briefing-ready summaries. Quick win Low
Fund & product document analysis Extract fees, risk disclosures and terms from prospectuses, factsheets and term sheets for side-by-side comparison. Quick win Low
Investment memo generation Draft advisory notes and memos combining portfolio analytics with narrative market context, for human review. Core build Medium
Research co-pilot on firm knowledge Natural-language interface over the firm's own research base, with source-linked, archivable answers. Core build Medium

4 Proposal generation

Use case Description Ease of implementation Data sensitivity
Investment proposal drafting Generate personalized proposals from risk profile, objectives and preferences, including suitability rationale. Core build High
Pitchbook auto-generation Populate on-brand decks with portfolio data, charts and commentary drawn from internal sources. Quick win Medium
Product suitability comparison Compare products on fees, risk and performance, generate justification notes ready for the proposal. Quick win Low
Meeting pack assembly Compile client goals, portfolio data, market updates and disclosures into a structured, client-ready pack. Quick win Medium

5 Client reporting & communication

Use case Description Ease of implementation Data sensitivity
Automated portfolio commentary Generate personalized performance narratives from risk analytics, market outlook and client preferences. Core build Medium
Multi-language communication Draft client e-mails and reports in the client's language, adapting tone, style and terminology. Quick win Medium
Call & meeting summarization Transcribe client meetings, extract decisions and action items, and file follow-ups to the CRM. Quick win Medium
Natural-language portfolio Q&A Let advisors, and eventually clients, query portfolios in plain language with explainable answers. Frontier High

Quick win: up and running in weeks with ready-made tools and minimal IT effort – value visible in the same quarter.

Core build: a managed implementation over several months, connected to the firm’s own systems and data – where the durable gains sit.

Frontier: emerging, largely autonomous AI, promising but unproven – for most firms one to watch, not yet to build.

About

About the authors

Dr. Tatiana Agnesens

Dr. Tatiana Agnesens

Tatiana Agnesens is a lecturer in financial mathematics and project manager at Lucerne University of Applied Sciences and Arts. Her research focuses on digital investing, asset management, and behavioral finance. Before joining the university, she earned a PhD from the University of St. Gallen and gained several years of experience, first as a senior advisor at a corporate finance boutique, and later in various roles within External Asset Management at Sound Capital and Blackfort Capital.

Prof. Dr. Manfred Stüttgen

Prof. Dr. Manfred Stüttgen

Manfred Stüttgen is Professor for Banking and Finance at Lucerne University of Applied Sciences and Arts. Prior to this academic engagement he was a client advisor, management advisor and senior manager in the banking industry. As a Managing Director with a leading Swiss bank he also led strategic projects in the bank‘s department for External Asset Managers (EAM). He regularly publishes research insights related to the EAM industry in Switzerland.

Alexey Ivanov

Alexey Ivanov

Alexey leads Finup's product strategy and development. He spent eight years at McKinsey & Company, latterly as Associate Partner, advising leading European banks on technology, cloud and data transformations, including the delivery of early GenAI use cases now finding their way into daily operations. A Cambridge MBA with a background in physics, he turns the manual, fragmented realities of EAM workflows into AI-assisted tools for portfolio reporting, market intelligence and back-office automation.

Hochschule Luzern HSLU Supported by Innosuisse — Swiss Innovation Agency

An Innosuisse innovation project, conducted by the Lucerne University of Applied Sciences and Arts in cooperation with Finup.

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